E-commerce site Operator

E-commerce site operators provide exceptional customer support and strive to ensure a satisfactory experience for all customers who visit the site.

Responsibilities

Act as the primary point of contact for customers.
Answer phone and email enquiries.
Resolve complaints and process orders in an efficient and timely manner.
Develop in-depth product knowledge.
Create, edit, and upload product photos to the website and update inventory daily.
Take stock and track warehouse deliveries. Discontinue slow moving stock.
Ensure all payments and refunds are accurately processed.
Coordinate with Marketing to create seasonal displays and promotions for the latest product.

A strong work ethic with a track record of being proactive and providing excellent customer service
Ability to use discretion when handling personal and/or sensitive information.
Creative problem-solving skills and excellent communication skills
Ability to demonstrate compassion and professionalism when dealing with a wide variety of customers on the phone or in writing.
Great time management and organizational skills.
Ability to multitask and prioritize tasks effectively.
Experience in online stock management systems.
Working knowledge of image editing softwares like Photoshop and Indesign.

One of the first steps in hiring an E-commerce site Operator is to determine which priority deliverables and skills you need for your projects.