Your future is ringing! Pick it up or you’ll miss the call of opportunity.
While telephones seem like ancient history, the calls still keep coming for customers seeking information and assistance.
If you must know, 76% of clients prefer their customer support on the phone. This is the reality, specifically for consumers who have already conducted their transactions.
Additionally, phone calls are still such a big thing for executives and managers within a company as a form of communication.
But in this day and age, you no longer need a desk-bound employee. A virtual assistant to make phone calls is the most effective and flexible approach to your phone-calling needs.
So, who handles your outgoing calls? Discover why it should be a virtual assistant and no one else.
Do Virtual Assistants Make Phone Calls?
Yes, they do!
A virtual receptionist is someone who can make personalised phone calls.
Better than your typical phone-answering personnel, VRs are cheaper, flexible and driven.
This means you can hire someone to make those outbound calls for a price you can afford and in an arrangement that caters to your business needs.
And since virtual assistants have immense flexibility, they’re more motivated to work and equipped with fresh ideas and practises to better your customer service.
To know more, scroll down and see how a VR operates in a day.
How Does a Virtual Assistant Operate?
While an in-house receptionist stays in a central workspace, VRs work from anywhere, anytime. They can make calls, communicate with customers and set appointments on your behalf at once.
And if you think remote workers don’t go through extensive training, you’re dead wrong. These virtual professionals are college graduates with experience from different industries.
Outside of just making outbound calls, VRs can manage an expansive list of tasks, thanks to their diverse skill sets. They’re trained and knowledgeable in the software tools used to streamline your phone call operation.
The most excellent ones are even bilinguals, going above and beyond to deliver customer support to your beloved patrons.
For just the way they operate, it couldn’t be denied that a virtual assistant to make phone calls is a smart solution for interacting with clients.
Ask yourself, “Why would you hire an office employee and trouble yourself with setting up a workspace and whatnot when you have a VA at the ready who can efficiently do the same job?”
Yes, we thought so.
Are you looking for an administrative assistant? Click here.
Why Use Virtual Assistant to Make Phone Calls?
On the surface level, you might probably think twice about handing this personal customer service task to a virtual assistant.
Perhaps you have qualms about their professionalism and phone habits. Well, you can squash that thought to pieces.
A virtual receptionist has the same emotional intelligence and strong commitment to building your brand. The only difference is that apart from experience, skills and qualities, they have more to offer.
Look into the three big reasons why a service live virtual receptionist is so much better.
- Low-Costs
- Flexibility
- Better Productivity
The biggest reason why you want to work with a virtual assistant to make phone calls is the cost reduction.
When you hire a virtual receptionist, you receive the same support, if not better, from an in-house receptionist without the financial burden.
VRs are self-employed contractors who get paid for their hours of service. They don’t need a workspace but rather set up their own from the comforts of their homes.
The cost savings from operating costs account for 78%. On top of that, remote workers are easily scalable based on your current business needs.
Are you keeping up with the numbers? We’re simply saying that virtual employees cover more tasks for a price that suits your budget.
Outsourced employees are easily accessible because they’re not confined to a specific location or typical office. They can work anytime, anywhere, whenever you need them. And then pay only for the time they have worked to complete a project.
As a startup or small business owner, you have the option to design your assistant’s working schedule to cater to your needs.
You can ask your virtual assistant to make phone calls during odd hours and extend your customer support while you sleep. And what makes this arrangement even better is that you have a wide pool of talents to choose from.
Simply put, you can run your business on your own terms and access reliable people who can offer specialised services.
Normally, a regular office employee is only productive for about 2 to 3 hours in an eight-hour workday. If you think about it, you’ll waste money and time hiring an in-house front-desk receiver.
A trained virtual assistant works around a comfortable space (at home). This has a huge impact on their health and job satisfaction. Consider the reduced stress level and distractions that come from a comfortable environment.
Freedom empowers work-life balance. Since onsite receptionists have a more compressed working schedule, they don’t really get to enjoy that benefit.
These outsourced receptionists have higher job satisfaction and better productivity because they thrive in a supportive environment. This means they can maintain a balance between work and personal life, enhancing performance and productivity altogether.
How to Set Up Your Virtual Assistant to Make Phone Calls
These are just our recommended steps on how to collaborate successfully with a virtual receptionist. You’re free to switch things up to match your business preference and requirements.
So, without further ado, here’s how to kickstart your virtual phone-calling operation:
- Sign up for a communication tool that your virtual assistant can leverage to make calls.
- Make sure that you know how to use the communication tool you’ve picked to make calls.
- Train your virtual assistant to make phone calls.
- Create a guideline detailing how you want your virtual assistant to make phone calls.
Don’t worry, there are a million ways to make these outbound calls to clients. There are plenty of communication software to choose from, such as Skype and Google Voice.
Although they are experienced and knowledgeable, don’t expect your virtual assistant to know how to use your calling system right away. Give them time to train and learn the ways to use it.
Of course, you need to learn how to use them yourself so you can teach and guide your VA.
However, if you don’t have time for the learning curve, you can always request your virtual worker to learn it. Just invest hours for this training and testing, and be very patient.
Keep in mind that these virtual assistants don’t work for a call centre; they have their own style and standards of communicating with customers.
Once you’ve learnt how to work on your calling system, you can share that knowledge with your VA.
Make sure to do test calls first. This way, you’re assured that your virtual calling agent can meet your expectations.
Check the quality of these calls and the overall call experience—be certain that it’s a positive one.
Every business owner and entrepreneur has a way of handling their outbound calls. Some emphasize more on calls for sales, while others make calls to leads who showed great interest in their products.
Properly document your calling process and write it down. List the steps clearly and concisely so that your virtual assistant can easily follow how you want your client calls to be made.
Creating a standard operating procedure really helps in maintaining consistency and endorsing excellent customer service. Without SOPs, it would be difficult to correct errors and deliver consistent results.
Phone Answering No Longer a Tedious Chore; Thanks to a Virtual Assistant
Do you want success in your outgoing calls? If you do, virtual assistant phone support is the best way to go. These remote professionals are not only great at handling calls. But they can also spot problems and opportunities that you can avoid or take advantage of.
Your business can benefit if the same reliable virtual assistant handles your communications. This is highlighted in the digital realm, where communications come through from different channels—from social media to emails.
Your assistant can make communications possible on all these platforms that would easily be missed by a busy business owner.
And they won’t just make calls; they will connect and get familiar with your customers and respond accordingly.
If all that sounds good to you, hire a virtual assistant to make calls and give your phone conversations consistency and a fresh perspective.