A staggering 73% of your would-be buyers prefer to interact with your brand using live chat. Therefore, it is only sensible to invest in live messaging to meet the strong demand. If your resources are limited, you can always rely on a chat support virtual assistant.

These professionals will make it affordable, fast and easy to get the assistance you need on your own terms.

You don’t have to settle for outdated phone/email conversations anymore. A virtual assistant can handle your real-time chats, providing quality service and encouraging more repeat clients.

Want to learn more about this amazing remote service? Scroll down and find out more.

Who is a Chat Support Virtual Assistant?

A chat support virtual assistant is a remote professional who provides product or service information to customers through live chat on websites.

They handle multiple consistent, prompt and professional conversations at once. This results in enhanced response quality, a seamless customer journey, and maximized opportunities.

A customer service virtual assistant provides business-related services across various industries that seek continuous engagement with consumers.

What Different Services Does a Virtual Chat Support Assistant Offer?

A professional virtual customer support can do other functions besides answering questions.

Check out the following responsibilities that you can delegate to your remote assistant:

Product Inquiry Support. They can answer all the brewing questions related to your products or pricing and clear out the confusion. They use a structured script to share accurate and updated details with potential buyers. This influences your audience’s buying decision, gaining more confidence in their purchases.

VAs also update clients with new offerings, generating interest, repeat visits and new customers.

Track Orders. They can provide real-time order status updates to avoid customer frustration. At the same time, your chat support VA can verify payment details and offer post-purchase communication.

Your buyers want to be “in the know” before and after the purchase. As your VA works to keep them updated and informed, it reinforces your brand’s trustworthy image, leading to positive customer experience and loyalty.

Technical Support. They can handle technical issues that your customers encounter with your product or website.

Your chat support assistant is skilled in troubleshooting common IT issues that your clients face every day. They can walk them through the steps and remove heavy reliance on the technical team. Their immediate response creates a positive brand impression and builds trust.

Book and Confirm Appointments. They can take care of your busy schedule and ensure you don’t miss any important dates. They confirm dates and send timely reminders, reducing friction and offering convenience.

Your virtual assistant utilizes tools to streamline your scheduling process according to your needs. With real-time coordination, you avoid delays and maintain accurate communication.

Gather and Manage Feedback. There’s a big treasure that you can find in your chat inbox, and your chat support virtual assistant will help you uncover it. They can monitor useful feedback and gather reviews through chat interactions and make a comprehensive report.

Genuine customer feedback highlights areas in your business that need improvement or adjustment. At the same time, real-time feedback management allows you to handle negative reviews with care and privacy.

Qualify and Generate Leads. This task may not be obvious to your virtual professional, but they can reach out to your leads. Through your chat software, they can assess lead quality and forward leads to the sales department for nurturing.

What are the Advantages of Hiring a Chat Support Virtual Assistant

Sure, chatbots have come a long way, making it easy and swift to answer frequently asked questions. However, AIs lack the personal touch that your human chat support virtual assistant possesses.

Unlike your smart chat assistant, VAs feel more personal. They can provide responses that are empathetic, flexible and straightforward.

Here are the benefits of utilizing a human customer service representative:

Save Massive Time with Prompt Responses to Inquiries

Your remote assistant for chat support can immediately reply to your clients and avoid delays, triggering a positive customer experience. They can manage client interactions in real time, so you can focus on what you do best.

Time is your most important resource. Unfortunately, it is also the most wasted. VAs exist to change that by dedicating their time to chat responsibilities whenever you need them.

Businesses that welcome chat support assistants find their productivity score increasing with seamless workflows and minimized business disruptions.

Cut Costs Significantly by Not Hiring Full-Time Workers

Unlike traditional office workers, remote professionals don’t carry the usual financial burden. They are ready to handle customer chat without the costs of rent, training, utilities and office equipment. This reduces your overhead costs by up to 78% while still enjoying top-notch chat support.

With cost savings, you have extra resources to invest in the critical areas in your business, such as product development. Since you only pay for the services you use, this also enables flexible budgeting and provides a stronger competitive edge.

Consistent Professional Customer Support

A chat specialist for sales is skilled at handling your messages with care and utmost professionalism. In fact, they have scripts to ensure consistent communication style and brand messaging.

Since VAs thrive in different time zones, they can cover sensitive hours and build a reliable chat support for your business round-the-clock. They make certain your responses are well-thought-out and not rushed, even when the questions keep coming and become repetitive.

Effective communication is often the secret weapon that turns casual customers into loyal patrons who love to sing the praises of your products to others. Rest assured, a remote assistant’s presence will help you stand out in a competitive market environment.

Enhanced Customer Satisfaction

Today’s customers have high expectations, and they expect you to answer their questions within minutes. If you don’t deliver, there’s always the next store that will.

A chat support virtual assistant ensures those demands are met with fast and clear communication. They can dramatically reduce response time, so your valued customers avoid wasting time finding answers to basic concerns.

An expert virtual assistant for PR support handles demanding customers effectively, transforming their negative experiences into positive ones. When customers receive the right support, they’re less likely to abandon their carts and more eager to complete a purchase.

Your happy and satisfied clients become your best brand ambassadors who won't just keep buying from you but also refer you to others. These meaningful business relationships will naturally drive positive brand reputation and grow your business.

Adaptable Availability for Maximum Coverage

Your chat support VAs work on your clock. They operate in various time zones and schedules to ensure you get the assistance you need when you need it. They can take on night shifts and work on extended hours, so you stay connected with your target audience 24/7.

Your virtual chat support is right there with your customers at any time of the day. This not only makes your business accessible but also ensures your requirements are supported at all times.

This level of availability makes it easy to serve global clients without adding pressure to yourself or your core team.

Why Choose VAV for Your Chat Support Sales Representative

Hiring the right chat support virtual assistant who can make all those impressive perks a reality takes hard work and planning.

We dare say that the best way to find a virtual professional who can match and evolve with your needs and requirements is to partner with a virtual assistant company.

VAV is a leading VA company that provides managed virtual assistant services. We have a vast and diverse pool of vetted chat support assistants, including an e-commerce customer support VA.

We offer flexible contracts without the pressure of long-term commitments. You can hire your assistant for as long as you need and receive ongoing support from our experts.

Our chat support professionals go through a systematic onboarding process to understand your fundamental customer support processes. From tools to scripts, we take care of the details to ensure technical efficiency and effective communication at every live chat session with your customers.

The Bottom Line

Your customers expect the best service. As a business owner vying for their attention, provide a robust brand interaction by hiring a chat support VA. They can help reduce the massive workload and provide fast answers to every customer question.

VAs will save you time and money while enhancing the quality of your service. This is ideal for growing companies that seek cost-effective but reliable customer support like yours.

VAV removes the lengthy hiring and onboarding setup. Within 3 to 5 days after initial contact, you get to meet and work with your VA.

Here’s our 3-step strategy:

• Project Analysis. Understanding your needs and expectations.
• Interview. Finding your virtual assistant.
• Onboarding and Training. Integrating your assistant into your company and providing ongoing support to deliver measurable results.

Ring us up and consult with our experts.

Let us help you get the support you need while keeping your customers delighted.