Your customers are at the very core of your business. That’s why, whatever you do, always keep them happy.
It’s plain and simple—without customers, you don’t have sales. Without sales, you don’t have revenue. If you don’t make money, your company won’t survive. Then, you’ll be another statistic that belongs to the “startups-that-fail-within-the-first-year.”
We don’t mean to scare you; we are just stating facts. Hence, taking care of the needs of your clients should be your business staple.
While you need to keep customers happy, it shouldn’t be at the expense of your budget. Right now, the most cost-effective way to do that is to hire a remote assistant customer service.
These are virtual professionals who can give your customers the service they deserve at a fraction of the cost of an in-house employee.
Together, let’s dig deep and explore the following questions:
- Who is a Remote Customer Service Assistant?
- What Are the Benefits of a Virtual Assistant?
- Why Is the Remote Assistant Important?
Who is a Remote Assistant Customer Service?
A remote assistant customer service is a remote professional who specializes in managing customer interactions.
Like your typical customer service representative, they perform the same roles and responsibilities. The only difference is that they operate outside a central physical office.
These remote assistants are highly skilled in addressing concerns and improving customer satisfaction.
Read more: Virtual Assistant vs. Customer Service
What Does a Customer Service Virtual Assistant Do?
To alleviate your workload, you can pass on the following responsibilities to your customer service virtual assistant:
- Manage client profiles and transactions
- Handle customer questions and complaints
- Maintain an organized and updated CRM database
- Create invoices
- Manage refunds
- Process and track orders
- Follow up and provide updates to customers
- Monitor and analyze customer feedback
- Act as the first point of contact for the customers
- Support customers in real time through live chat
- Respond to comments on various social media platforms
Of course, there are still many services that you can delegate to your virtual assistant to make the most of your collaboration.
What a remote professional can do for you and your business depends on their skills and your current workload. Overall, they can do just about anything to help move your business forward.
Find out how to score superb customer service.
What Are the 10+ Benefits of Good Customer Service (With a Remote Assistant)?
Getting a reliable remote assistant customer service on board opens a myriad of advantages for your business, such as...
Cost and Efficiency
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Reduced Overhead
Hiring remote professionals is significantly cheaper than traditional employees. The remote nature of the work removes the overhead costs, potentially saving 70% of operational expenses annually.
No rent. No health care insurance. No office equipment. Rather than an employee, your remote assistant is an extension of your team, working as a contractual worker.
With more available resources, you can build a global team of customer service VAs.
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Increased Productivity
Your remote assistant handles a wide range of customer-related activities. These care collaborators are armed and ready to cover your most gruesome everyday chores.
This frees up your time as well as your core team to focus rich bits of knowledge to develop strategic plans and grow the business.
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Faster Implementation
A remote assistant operates from anywhere and uses their own equipment and tools to deliver their service. This makes for an easier setup than creating and maintaining an in-house team.
Talent and Skill
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Access to Global Talent
Remote work opens you up to the world. Without geographical restrictions, you can explore specialized customer support expertise and tap into diverse perspectives. This way, you can hire the best talent that isn’t available in the local job market and ensure high-quality support.
Flexibility and Scalability
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Scalable Support
The power to increase or decrease a remote assistant’s involvement in your business is beneficial when scaling operations.
With virtual professionals, you can align your customer support with the current demand without long-term arrangements or budget overruns.
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Flexible Hours
Being in different time zones allows your remote assistant customer service to provide extended support. They can accommodate the needs of your patrons 24/7, day in and day out, while you’re sleeping.
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Enhanced Work-Life Balance
The versatility of remote professionals impacts not just your business but your overall well-being as well. With them taking over the menial activities, you’ll have time to work on your business instead of in it while pursuing personal goals.
But it’s not just you who can enjoy work-life balance; your core team can too. Eventually, you’ll have a more dedicated workforce in your hands who are eagerly working towards your business goals, like you do.
Customer and Business
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Improved Customer Satisfaction
Thanks to their skills and experience, your customer service VA can respond to questions and resolve issues professionally and promptly. This level of support leads to a better customer journey, turning clients into loyal advocates.
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Diverse Perspectives
Hailing from across the globe in all walks of life, a remote team brings unique experiences and culture. This not only encourages diversity and inclusivity in your organization but also results in a more personalized service for a wider market.
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Bilingual Support
You get to choose the virtual professional you want to work with from any desired region. Some places where people are well-versed in speaking more than one language.
This gives you a competitive edge, as you can serve more potential consumers effectively, which is important if you plan to enter the global market. You remove language barriers and expand your reach.
At VAV, we offer remote assistant customer service who can speak French and English, providing next-level customer care.
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Human Touch
Despite the sophisticated AI technology, a strong 93% of customers still prefer to speak with a human virtual customer care chat professional. Why? Bots may be fast and efficient, but they don’t have human empathy to understand complex situations.
When bots offer support, it’s limited. Humans, on the other hand, provide a holistic approach to cater to customer needs. They don’t just troubleshoot problems; they deliver service with understanding and care.
Read further: 6 Big Business Boons of a Customer Service Virtual Assistant
Skills and Qualifications of a Remote Assistant Customer Service
To be the best customer service VA, your assistant should possess certain qualities and abilities.
Communication Skills. They effectively communicate (verbal and written) cordially and professionally with clients and team members across various platforms.
Patience. They make clients feel heard, address issues with concern and stay calm under pressure.
Time Management. They handle multiple tasks at once while meeting deadlines and quality standards.
Problem-Solving Abilities. They’re quick on their feet, finding fast solutions to issues that customers encounter.
Flexibility. They are adaptable and responsive to the changing needs of the clients and business.
Technical Proficiency. They are knowledgeable in using important customer support tools and other project management software.
How VAV’s Customer Service Assistants Can Help Your Business
As a recruiting expert, VAV has helped hundreds of professionals and business owners around the world find their perfect remote assistant. Trusted by many, we provide customer service virtual assistants who can deliver great experiences to your customers and come back for more.
With us, you can build a strong reputation, boost sales, encourage loyalty and remain competitive in the market.
Want to work with us? Here’s our proposition:
Low-Cost Support. Without the overheads, you can save 70% on operational costs. Plus, you only pay for the services you need.
Flexibility. Scale operations, up or down, and meet the demands of your workload.
No Long-Term Contracts. Work with your customer service VA without long-term arrangements.
Tailored Matching: Your trained customer service assistant is carefully selected to meet your customer support needs and deliver measurable results.
Frequently Asked Questions
What are the Best Customer Service Tools for Your Business?
Some of the best tools and software in the market today that you can leverage to support your business’s customer interactions include:
CRM Software for Customer Data Management
- HubSpot
- Salesforce
- Creatio
- ActiveCampaign
Communication Tools to Streamline Communication
- Zoom
- Google Meet
- Slack
- Microsoft Teams
Help Desk Systems for Task Efficiency
- Zoho Desk
- Zendesk
- Help Scout
- Freshdesk
How to Hire a Remote Assistant Customer Service?
You can effectively hire virtual customer service through freelance marketplaces or by partnering with a virtual assistant company like VAV.
Why Businesses Hire a Customer Service VA?
Many business owners hire a virtual customer service representative to reduce increasing operational costs and keep up with fluctuating demands.
By delegating to a remote assistant, you can scale operations easily and direct internal resources to core functions. This results in higher productivity and efficiency.
Wrapping Up!
By hiring a remote professional, you can deliver outstanding service to your clients, enhancing satisfaction and building loyalty. It also allows you to focus your time and energy on realizing your strategic visions for the company.
Simply put, embracing virtual support is a smart and forward-thinking strategy to stay ahead of the curve.
At VAV, we share your mission. That’s why we approach virtual assistant hiring through our structured 3-step strategy.
- Project Analysis. Understanding your needs and requirements.
- Interview. Finding the right virtual assistant who fits the bill.
- Training and Onboarding. Introducing and connecting you with your accounting assistant.
If you’re looking for efficiency, flexibility and reliability, turn to VAV. With our commitment to excellence and service quality, we can ensure the best results.